Hiring for Commercial Integration Analyst

Prosource Business Solutions Inc. is currently in need of Commercial Integration Analyst. This person will be deployed in Alabang area for a permanent employment.

JOB DESCRIPTION:

Reporting to the Manager of Enterprise Architecture and Integration, the Integration Support Analyst is responsible for providing global operational support of the application middleware environment to meet incident and request service level agreements utilizing the ITIL framework. The Analyst performs queue management, issue triage, service request fulfillment, represent and implement emergency changes, root cause investigations, maintenance activities, fulfillment of life cycle activities, environment builds, as well as incident resolution of issues and problems which are ambiguous and complex.

Duties and Responsibilities:   

·         Incident & Service Request Management, resolve pro-active/monitored issues, identify & escalate reoccurring problems, and resolve issues reported by other IT teams or trading partners.  Troubleshoots moderately complex application software issues, and utilizes a standard and full knowledge to resolves issues.

·         Works with the IT business partnering capability and interacts with management, consultants, and users to compile and prioritize enhancements and defect resolutions to applications and successfully implement changes. Performs moderately complex ongoing application and system support.  Participates in performance improvement activities.

·         Queue Management to ensure timely communications regarding response and resolution to; incidents, service request or general tasks assigned to the Remedy queue, providing standard information regarding the integration and deployment of applications across the business.

·         Review code changes for completeness, scalability and adherence to existing patterns.

·         Create/Update Standard Operating Procedures.

·         Completes emergency support tasks to bring applications back online.

·         Acts as liaison with Developers and Offshore Support Analysts to understand functional specifications.

·         Good understanding of processes - ITIL Incident, Problem, Change & Release Management.

Qualifications and Education:

·         Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma or Professional Degree in Computer Science/Information Technology or equivalent.

·         Must be adept in capturing customer requirements and translating them into applicable process and technology architectures.

·         3-5 years' experience implementation in enterprise class systems.

·         3-5 years in messaging middleware such as TIBCO EMS, FTL or RV, MQ Series or open JMS.

·         3-5 years in TIBCO Active Matrix Business Works integration technologies, adapters and frameworks.

·         3-5 years with development and security of enterprise SOAP and HTTP web services.

·         Experience with TIBCO Active Matrix administration tools such as Hawk and Administrator.

·         Experience with Java application development is a plus.

·         Experience with any of the following technologies, TIBCO Business Connect B2B Gateway, Spotfire, MDM, Active Spaces and Business Events is a plus.

·         Experience with administration, deployment and performance tuning of relational DBMS and SQL is a plus.

·         Knowledgeable with source control management tools and processes, specifically Subversion.

·         Strong use of Microsoft Office tools like Word, Excel and PowerPoint.

·         Must have excellent communication and Co-ordination skills and be very self-motivated.

·         Strong management, analytical, troubleshooting and problem-solving skills with the ability to establish effective working relationships and contribute in a team environment.

·         Self-starter, Proactive and can work with minimal supervision

·         Takes Ownership and Accountability

Candidates may submit their CVs to jlee@prosourcebusiness.com