Oracle Technical Analyst

Hiring for Oracle Technical Support!

Oracle Technical Support - Distribution

1.    Job Purpose

Provide technical support for Oracle Application R12 on Order Management, Logistics and WMS (Oracle) modules

2.    Key Responsibilities and Duties

·         To manage applicative issues that are raised for applications that are in scope

o    Analyze the cause of the issue

o    Fix the issue in compliance with SLA and processes

o    Communicate the status to the users

o    Provides 24*7 global supports of critical systems.

·          To implement preventive actions

o    Detect recurring issues and find a solution to fix them

o    Implement alerts

·         To develop enhancement around those applications in Support.

·         To maintain the knowledge database

o    Update existing procedures or FAP

o    Create new procedures or FAQ

·         May develop some enhancements under the supervision of Functional or project teams –

·         Collaborate with the team members

3.    Key Techical and Functional Competencies

Functional

Functional knowledge of Oracle apps EBS11i and R12 Modules Order Management, Logistic, Supply Chain

Technical

·         Oracle Databases (11g, 12C)

·         Deep knowledge of SQL and ability to use ad hoc query tools, e.g., TOAD, SQL Plus, to troubleshoot system issues Advanced PL/SQL programming - TOAD / OEM - UNIX commands + UNIX shells - Basic system admin / database admin knowledge incl program performance optimization

·         Oracle Forms & Reports 6i using Oracle Apps Standards / Libraries - OA Framework

·         Oracle Applications (modules OM / INV / AR mainly) as well as Oracle Developer tools - not only Oracle Developer tools

4.    Job Requirements and Specifications

a.     IT methodology / Development Processes / Standards

b.     Communication skills

c.     Written / Spoken English

d.     Professional / Self Motivated / Result Oriented / Problem Solver

5.    Leadership Competencies or Non Technical Skills

a.     Drive for results

b.     Decision Making

c.     Customer Focus

d.     Interpersonall Savvy

e.     Personal Learning

f.      Esilor Principles

g.     Managerial Courage